About me

My name is Matthew Spofforth, and I am a qualified French and German to English translator that is committed to helping you break new ground in the UK and US markets.

I founded Spofforth Translation Services in 2014 to build on what I learnt in the BPO sector, which allowed me to combine a passion for IT and Innovation in engineering, with my strong linguistic background.

Key facts:
  • Associate Member of the Chartered Institute of Linguists
  • Translation and Computer Assisted Translation Tools,
    French/German into English, Heriot-Watt University
  • BA (Hons) French/German, University of Liverpool

Professional Experience

2014 to 2016 German Speaking Customer Service Rep- Bosch Power Tools

  • Taking German calls from German DIY enthusiasts, building professionals and distributors relating to the Bosch Power Tool range
  • Forwarding calls to the repair, ordering and expert departments where appropriate
  • Sending emails to the relevant departments in German, in the event of a busy line
  • Maintaining Data Protection Protocol at all times
  • Undertook a week’s training at the Bosch Power Tools worldwide HQ in Leinfelden, Stuttgart
  • In November 2014, the Bosch Power Tools team was awarded the ‘Gold Standard’ for customer service, ranging in 90th place overall in a survey of over 1500 businesses, and winning the Power Tools category, meaning that we are amongst the best in Europe – link

Feb 2014 to May 2014 Prepayment agent- Scottish Power

  • Working on a 3 month rolling Scottish Power contract for Capita
  • Resolving callers’ prepayment queries using SAP and ISU
  • Informing customers of any discounts they may be eligible for
  • Knowledge of all Scottish Power products and service packages for electric and gas contracts
  • Endeavouring to keep all callers 100% satisfied
  • Adhering to Data Protection protocol at all times

January 2014- February 2014: Adecco/Jobcentre Plus NINO Agent

  • National insurance agent for the DWP, helping to book National Insurance appointments or application forms for UK immigrants for work purposes
  • Provided excellent customer service to foreign nationals
  • Proficient in the use of the DWP LMS (Labour Market System), used to input data
  • Aware of potential data protection threats and I have always taken steps to prevent them

Contact me today for a free quote for your translation project